Support Services

Support

Five9NS Warranty Support

   Five9NS stands behind every system we ship to our customers. All Five9NS systems are covered by our one (1) year Return-To-Depot (RTD) Limited Hardware Warranty. We guarantee that every system we design and manufacture will be free from material defects in materials and workmanship for one year from date of shipment. 

Support Services

   Support packages that expand and extend standard warranties are available for Five9 Network Systems hardware. Five9NS provides premium support options to meet the needs of business-critical IT environments. Such options include, but are not limited to:


        • Next Business Day
        • On-Site Support
        • System Sparing

OEM Support Process

OEM Product Change Notifications

   Five9NS considers Product Change Notification (PCN) fundamental in the OEM business.


The PCN process advises OEM customers of Engineering Change Order (ECO) and answers key OEM questions including:

        • What parts are affected.
        • Why did Five9NS implement this change.
        • What are the technical and related details of the change.
        • What, if any, OEM impact does the change have.
        • Is any action required on the part of the OEM.
        • When will the change take place.
        • How can the OEM identify the changed part(s).

OEM Roadmap Visibility

   Registered OEM partners receive timely, detailed and accurate information through product roadmaps that include:


  • Detailed information about planned product introductions.
  • Migrations and changes including:


  • New technology
  • Next generations of existing products
  • Updates/Upgrades to existing products


   Product roadmaps are updated on a quarterly basis.

OEM Engineering Support

        • Providing technical support on proof of concepts, product transitions and new design wins.
        • Supporting OEM customers during system integration when they run into technical issues by identifying root cause of engineering issues and working with product development groups on resolution of such issues for OEMs.
        • Assisting OEMs with problem isolation and possible suggestions for work-arounds and working with product development groups on release of actual fix for the problems.
        • Supporting OEMs in the area of 3rd party technology issues.
        • Engineering support for equipment loaned to OEM customers.
        • Providing hands-on training for OEMs on new products when necessary.

OEM Product Life-Cycle Management

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Disclaimer

Five9NS does not make any promises that the offers appearing on its website will be available to you. Any offer for products or services on this website is restricted to potential Five9NS customers who meet the qualification criteria as defined solely by Five9NS, including, without limitation, credit checks. Five9NS reserves the right, in its sole discretion, to reject any application for any such offers at any time, for any reason or no reason, without incurring any liability to you, our website users, any customers or potential customers, or any other third parties. All offers listed on our website may be discontinued at any time without notice and without any further obligation or liability to you, our website users, any customers or potential customers, or any other third parties.

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