Five9NS stands behind every system we ship to our customers. All Five9NS systems are covered by our one (1) year Return-To-Depot (RTD) Limited Hardware Warranty. We guarantee that every system we design and manufacture will be free from material defects in materials and workmanship for one year from date of shipment.
If you think you need warranty service, please contact us by phone at (585) 200-5007, or by email at support@five9network.com. Our normal warranty service hours are from 9am to 5pm EST, Monday through Friday, excluding holidays. Our technical support personnel will work with you remotely to help determine the cause of your issue. If we determine that a warranted system or system component is defective and should be replaced, we will ask you to return the product to us. We will make commercially reasonable efforts to ship the repaired or replacement products to you as soon as possible.
If you have out of warranty systems and components and would like our assistance, our technical staff will work with you on a time and materials basis to solve your problem.
Extended warranties and on-site maintenance services are available for additional fees. Please contact us for details.
To report issues with your current Five9 System, please take the time to contact Five9 Network Systems to have a customer account created.
Required Information
To fill out the required document you will need to have the following information ready:
All required information is subject to change
Submitting the CFR
Electronic Submission
Please print the document prior to submitting. The printed copy, or electronic printed copy needs to be available to Five9 Network Systems for on-site support visits.
Please Note: Five9NS Return Merchandise Authorization (RMA) is requred for all product returns. The RMA number will be provided by Five9NS and needs to be visible on the exterior of all returned products. All packages retured without Return Authorization will be refused.
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