Life-Cycle Management

• Disciplined, yet adaptable lifecycle management services.
• Designed upfront, using components with longest remaining product shelf life.
• Getting upfront 5-year commitment from suppliers.
• Conducting extensive appraisal of Bill of Materials for optimal life-cycle of every component.
• Advanced life-cycle tracking with early warning notifications of EOL Components.
• EOL component recommendation.
• Maintaining life-purchase stock for a particular component, as needed.
• Revision Tracking.

   At Five9 Network Systems, life-cycle management begins prior to engineering specific systems. Technology changes quickly, and it is very difficult to build an entire server using components that will stay in production for the next three to five years. This makes keeping every server in a network running for more than just a few years challenging. One option that we can provide customers with is an extended life-cycle on our servers. We will support systems built for up to five years, if planned in advance. Our partnerships with companies such as Intel allow us to go directly to the manufacturer and collaborate to ensure that key components used in our servers will stay in production for an extended period of time. 

   Regardless of whether you decide to build a server with a standard or longer life-cycle, the components used will eventually reach end of life. Advanced notification and help with EOL preparations allows customers to stay ahead of the curve. There are three options to extend the life of your current server: 

• Extended availability – manufacturers can occasionally be convinced to wait an extra year before discontinuing the needed part, extending the product life by a little bit.

Five9NS’s Extended Availability Program (EAP) offers the opportunity to extend product lifecycles up to 24 months after the last ship date of a specific product. EAP Highlights include:

• End-of-Life planning with Five9NS and OEM Partner.
• Lengthen the product lifecycle by receiving Five9NS products after the last ship date.
• Lock-in delivery of Five9NS products for up to 2 years.

• Inventory stocking management – failure rate analysis can be used to determine an estimate of how many parts will be necessary to keep in inventory.

• Component transition - some parts, like memory, can be changed from the older model to a newer one still being produced. 

   Often times customers elect to transition to a next generation system, instead of extending the life-time of servers that are no longer in production. We will contact customers before their current system is unavailable. We will then discuss how to move on to the next generation of servers, revisiting needs. We may have access to new technology that makes your systems more effective. We can build and ship new systems as the life-cycle of the last generation is coming to an end, ensuring a seamless and easy transition for our customers.

Have a potential project? Contact Us now for a free consultation.